Every project starts either with a no-charge initial meeting with the client at the property, or with a phone discussion as to your specific requirements.
This is an initial opportunity to discuss the project and take the brief, get to know the clients' personality and their lifestyle, tastes and aspirations for the design.
In essence learning more about the client so that the project is a true reflection of them. It is also an opportunity to identify any potential issues and discuss before any work commences.
I would also discuss outline budgets for the project and timescales so the project can progress smoothly.
A follow up with a written proposal is then sent to the client, it is essential to engage and work together with the client as the project evolves.